IMPORTANT: This Privacy Policy governs the collection, use, and protection of personal information by Touge Town Corporation. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information when you use our services:
- Contact Information: Name, email address, phone number, postal address
- Identification Information: Government-issued ID (passport, driver's license) for accommodation and vehicle rental verification
- Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
- Booking Details: Accommodation preferences, vehicle rental dates, route selections, special requests
- Emergency Contact Information: Name and phone number of emergency contact persons
- Technical Data: IP address, browser type, device information, cookies, and usage data
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- Log files including IP addresses, browser types, and access times
- Cookies and similar tracking technologies
- Usage patterns and navigation behavior on our website
- Device identifiers and operating system information
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: Process bookings, manage reservations, provide accommodation and vehicle rental services
- Communication: Send booking confirmations, updates, and respond to inquiries
- Payment Processing: Process transactions and prevent fraudulent activities
- Safety & Compliance: Verify identity, ensure compliance with Japanese traffic laws, maintain safety records
- Legal Obligations: Comply with applicable laws, regulations, and legal processes
- Service Improvement: Analyze usage patterns to improve our website and services
- Marketing: Send promotional materials (only with your explicit consent, which can be withdrawn at any time)
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process personal data based on:
- Contractual Necessity: Processing is necessary to perform our contract with you
- Legal Obligation: Processing is required to comply with legal obligations
- Legitimate Interests: Processing is necessary for our legitimate business interests
- Consent: You have provided explicit consent for specific processing activities
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our business:
- Payment Processors: To process payments securely
- Vehicle Insurance Providers: For rental insurance coverage
- IT Service Providers: For website hosting, data storage, and system maintenance
- Emergency Services: In case of accidents or medical emergencies
4.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from law enforcement or government authorities
- Protection of our legal rights and property
- Investigation of suspected fraud or illegal activities
- Emergency situations involving personal safety
4.3 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers with access controls and authentication
- Regular security audits and vulnerability assessments
- Employee training on data protection and confidentiality
- Incident response procedures for data breaches
IMPORTANT DISCLAIMER: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge and accept this risk by using our services.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services you have requested
- Comply with legal, tax, and accounting obligations (minimum 7 years in Japan)
- Resolve disputes and enforce our agreements
- Maintain accurate business records
After the retention period expires, we will securely delete or anonymize your personal information.
7. Your Rights
7.1 For All Users
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to processing of your personal information
- Withdrawal of Consent: Withdraw consent for marketing communications
7.2 Additional Rights for EEA Users (GDPR)
- Data Portability: Receive your data in a structured, machine-readable format
- Restriction of Processing: Request restriction of processing under certain conditions
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise your rights, contact us at contact@tougetown.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
9. International Data Transfers
Your information may be transferred to and processed in Japan and other countries where we or our service providers operate. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Other legally approved transfer mechanisms
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately. Parents or guardians who believe we may have collected information from a minor should contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be notified through:
- Prominent notice on our website
- Email notification to registered users
- Updated "Last Updated" date at the top of this policy
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
GOVERNING LAW: This Privacy Policy is governed by the laws of Japan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Shibukawa, Gunma, Japan.
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